Shipping & Returns
At BarefootBrit Shop, we want to get your new shoes on your feet as quickly and reliably as possible! Most orders are depatched the same day or the next day. As a small, dedicated team, we personally pack every order to ensure it reaches you in perfect condition.
Because we are a small team, we handle every order and return personally. While we might not have the scale of a massive corporation, we make up for it with genuine care and effort. Please bear with us while we process your return, we aim to action everything as speedily as we can once it arrives back with us.
We use Royal Mail Tracked services so you can follow your parcel every step of the way.
- Royal Mail Tracked 48: £4.99
FREE on all orders over £130! - Royal Mail Tracked 24: £6.99 Available on all orders regardless of total cost.
Dispatch Time: We aim to action every order as speedily as possible, mostly same day or next day despatch. Once your order is processed, you'll receive a tracking number via email so you can watch it arrive.
We want you to love your barefoot journey. If your shoes aren't quite right, you can return them within 30 days of your delivery date. Customers are responsible for arranging and paying for their own return shipping. We recommend using a tracked delivery service, as refunds will only be issued once we receive the returned item in original, unused, resalable condition.
Important: Return Condition Requirements To receive a full refund, items must be returned in original, unused, and resalable condition. This means:
- Unused & Unworn: Shoes must be returned in the exact same condition you received them, clean, hair-free, and showing no signs of outdoor use. Please only try them on indoors on a clean, carpeted surface.
- All Packaging: All original tags, inserts, and tissue paper must be included in the return.
- Protect the Shoe Box: The branded shoe box is part of the product. Please do not use the shoe box itself as the outer mailing bag. Wrap the box in a mailing bag or put it inside another cardboard box. Do not stick tape or return labels directly to the branded shoe box, as this prevents us from being able to resell the item.
Refund Details: Please note that original outbound postage and shipping costs are non-refundable. Only the product cost will be refunded, not the original delivery fee you paid. Refunds will be processed to your original payment method once we receive and inspect the returned item.
We take great pride in the quality of the shoes we stock. If you believe an item is faulty, please get in touch with us as soon as possible.
- Manufacturing Faults: If a product develops a genuine manufacturing fault, we will offer a repair, replacement, or refund in line with the Consumer Rights Act 2015.
- Wear & Tear: We cannot offer refunds for damage caused by normal wear and tear, misuse, or accidental damage (e.g., scuffs, scrapes, or using shoes for activities they weren't designed for).
- How to report: Email hello@b2barefoot.co.uk with your order number and a few clear photos of the issue.
- Get in Touch: Email hello@b2barefoot.co.uk with your order number.
- Arrange Your Return: Package your shoes (protecting the original box!) and arrange your own tracked return shipping to our address. We recommend using a tracked service so you can confirm delivery.
- Drop Off: Drop your parcel at any Royal Mail delivery office, Post Office, or your chosen courier's drop-off point. Keep your tracking reference safe!
Our returns policy does not affect your statutory rights. In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days. Our 30-day return policy is offered in addition to your statutory UK Consumer Rights. Return shipping costs are the customer's responsibility, and original outbound postage is non-refundable.